Shipping and Return

At Modern Lifafa, we’re committed to providing a seamless customer experience, from timely shipping to hassle-free returns. Please review our shipping and refund policy to understand how we handle orders, deliveries, and returns.

Please note that Modern Lifafa serves as a platform connecting you with a curated selection of third-party vendors and is not the seller of record for products or experiences listed on the platform. Orders are fulfilled directly by these vendors, who are responsible for all product-related aspects, including shipping, delivery, returns, and refunds. While we’re here to support you and help coordinate where needed, the fulfillment of your order is managed by the respective vendor.

Shipping Locations

Modern Lifafa delivers products and facilitates experiences throughout India. If your location is outside our standard delivery zones, we will promptly notify you.

Order Processing Time

After you place your order, we begin processing it within 2–3 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Our standard delivery timeline is 4–5 business days from the date of shipping, depending on your location. For remote or difficult-to-access areas, delivery may take a little longer.

We work closely with our vendor partners to facilitate timely deliveries and keep you informed along the way. However, since shipping and delivery are handled by third-party vendors and logistics providers, timelines may occasionally be impacted by factors beyond our control.  In such cases, Modern Lifafa will assist in coordinating with the relevant vendor to help resolve any issues. Modern Lifafa shall not be liable for delays arising from the actions or omissions of third-party vendors or logistics partners.

Shipping Charges

Shipping costs are calculated based on your location and the weight of your order and will be displayed at checkout before you complete your purchase. We may offer free shipping on orders that exceed a certain value, which will also be clearly mentioned at checkout.

Order Tracking

Once your order has been shipped, you will receive an email or SMS containing a tracking number and a link to track your shipment. You can use this to follow your package’s journey and estimated delivery date.

Terms for Cancellation

Orders once placed on the Online Platform, cannot be cancelled, except in cases where the vendor is unable to fulfill the order or as otherwise permitted under applicable policies. However, buyers may request replacements, exchanges, or credits if the pre-requisites stated by Modern Lifafa herein are fulfilled.

Replacement, Exchange and Credit Policy

Below are the only scenarios under which buyers can raise requests for replacement, exchange or credit notes:

For defective and damaged products: If a damaged or defective product is delivered, the couple must raise a request through the Online Platform within 5 days of receiving the product along with sufficient proof in the form of pictures and / or videos. Modern Lifafa will notify the respective third-party service provider, who will verify whether the product is genuinely defective or damaged. Once verified and approved, the third-party service provider will replace the defective or damaged product with the same item in accordance with the respective Vendor’s replacement policy. The replaced product will be shipped and delivered to the couple at the address mentioned on the Online Platform. In certain circumstances, buyers may be requested to ship the defective products to the designated address provided by Modern Lifafa.

For wrong product: If the wrong product is delivered and there is a discrepancy between the purchased product and the product received, the couple must notify Modern Lifafa through the Online Platform within 5 days. Modern Lifafa will notify the respective third-party service provider who will verify the discrepancy. Once verified, the correct product will be exchanged and delivered in accordance with the respective Vendor’s shipping policy. Couples will be provided with instructions to return the wrong product, after which the exchanged product will be shipped and delivered to the couple at the address mentioned on the Online Platform.

For out-of-stock products or experiences: If, at the time the couple decides to have a product shipped or avail an experience, the selected product or experience is unavailable or out of stock, they can request a refund. The amount paid by the guests for the unavailable product or experiences will be refunded to the couple’s designated bank account, as provided by the couple on the Online Platform. Refunds, where applicable, shall be processed by the respective vendor or payment partner in accordance with their policies.

Please note that Modern Lifafa’s role is limited to forwarding the buyer’s request to the vendor. Final approval, verification, and fulfillment of replacements, exchanges, or credits rest solely with the vendor.

Delivery Issues

If you experience any issues with the delivery of your package (e.g. delayed delivery, wrong address), please reach out to us at info@modernlifafa.com so we can assist in coordinating with the relevant vendor or logistics partner.

Delays caused by vendors or logistics providers shall not give rise to liability of Modern Lifafa. Any remedies, if applicable, shall be provided directly by the vendor.

Customer Support

For any questions or concerns about shipping or your order, feel free to contact our customer support team at info@modernlifafa.com. We are here to help and ensure you have a seamless experience!